Our Approach: The D²E³ Method
Leadership development should change what happens at work. D²E³ (D2E3) is how HLC makes that happen: Discover, Design, Execute, Evaluate, Evolve.
HLC coaches are former operators who hold ICF credentials, including Master Certified Coach (MCC) and Advanced Certification in Team Coaching (ACTC). We use D²E³ for 1:1 executive coaching, team coaching, and multi-site leadership programs, in hospitality and across service-driven organizations.
Why off-the-shelf training falls short
In hotels, restaurants, and other service businesses, generic leadership modules rarely fix operational friction, improve retention, or build trust across departments. Your leaders need support built around your operation, from coaches who have run one.
The five stages of D²E³
D1 · Discover
Stakeholder interviews, 360-degree feedback, and leadership assessments. You get: a diagnostic report and a shared view of strengths and friction points.
D2 · Design
We build a coaching plan with you, set success metrics, and pick focus areas. You get: an engagement roadmap and agreed goals.
E1 · Execute
Executive coaching, team workshops, and accountability between sessions by email, text, or quick calls. You get: regular sessions and real-time support as challenges come up.
E2 · Evaluate
A midpoint review of progress and metrics, adjusting the plan where needed. You get: a progress report and an updated roadmap.
E3 · Evolve
We lock in gains, name the next challenges, and plan longer-term growth. You get: an impact report and a plan for what comes next.
Most engagements run at least six months, so there is time to see real change and measure it.
Our service guarantee
No generic training and no canned presentations. Every engagement is built around your team's real challenges. If you're not satisfied with the progress of our engagement, we'll step in to make it right.
Where D²E³ fits
- Executive 1:1 coaching for GMs, directors, and C-suite leaders
- Team coaching that turns leadership teams into working units, using ICF ACTC methods
- Multi-site programs for groups that want a pilot first, then a wider rollout
Who guides the process
Every engagement is led by an HLC coach: Clifton Carmody, PCC, ACTC, Edward Vicedo, MCC, ACTC, Jannine Enrusco, ACC, or another of HLC's associate coaches.
Start with Discover
Every engagement starts with a discovery call. It usually runs about 45 minutes, with no fixed time limit. We'll talk through your team, your challenges, and whether D²E³ is the right fit.