Meet Our Hospitality Executive Coaches
Leadership development for the hospitality industry. That's what we're passionate about at Hospitality Leadership Coach (HLC). We're here to be your partner in developing effective leaders.
Who is Hospitality Leadership Coach (HLC)?
Hospitality Leadership Coach is a leadership coaching practice for hotels, restaurants, healthcare, senior living and other service businesses. It was created by MNDFL LDR LLC and founded by Clifton Carmody, PCC, ACTC, a hospitality veteran of more than 20 years, who leads it with his partner, Edward Vicedo, MCC, ACTC. The practice's three coaches hold credentials from the International Coaching Federation (ICF), from Associate Certified Coach (ACC) to Master Certified Coach (MCC), and together bring more than 5,500 hours of professional coaching and 40+ combined years of hotel and restaurant leadership, including Michelin-starred restaurants. Hospitality Leadership Coach offers seven solutions, from one-on-one executive coaching and team coaching to facilitation, assessments, leadership development and hospitality training, delivered virtually across time zones. Every engagement follows the five-stage D²E³ method: Discover, Design, Execute, Evaluate and Evolve.
Who we are
We understand the unique challenges and opportunities of the restaurant and hotel industry. Our team of award-winning, ICF-credentialed executive coaches at MNDFL LDR LLC created Hospitality Leadership Coach to focus specifically on leadership development for the 24/7/365 operations of the hospitality industry.
Let us help you create leaders who guide great teams and live more fulfilling lives.
We are here to better serve
Our mission
We exist to make the world better by helping leaders become more human, more effective, and more service-minded. In hotels, restaurants, healthcare, senior living, and other service organizations, the result is teams people want to stay on. We believe leadership in hospitality can be purposeful, positive, and profitable for those who take the time to develop their skills and passions.
Our industry
Hospitality is unique and demanding, with a strong sense of community and a culture all its own. We specialize in customized leadership coaching and development for managers in hotels, restaurants, healthcare, senior living and other service businesses.
Global delivery
Whether your leaders are in New York, London, Sydney, Singapore, or Dubai, we design engagements that work across time zones and cultures, through trusted coaching partners in North America, Europe, and Australia. Coaching is done in English.
Developing leaders who are passionate about serving others
We combine group and 1:1 coaching, led by ICF-credentialed coaches with decades of experience in hotels and restaurants. Our programs build empathy, communication, self-awareness, stress management, time management, and more, to turn managers into organizational leaders who run better businesses and lead more fulfilling lives.
Every engagement follows our D²E³ method: Discover, Design, Execute, Evaluate, Evolve. See how it works.
- Discover: stakeholder interviews, 360 feedback and leadership assessments.
- Design: a coaching plan with success metrics and agreed focus areas.
- Execute: one-on-one sessions, team workshops and accountability between sessions.
- Evaluate: a midpoint review of progress and metrics.
- Evolve: locking in gains and planning what comes next.
Every engagement carries our service guarantee: no generic training, no canned presentations, and if you're not satisfied with progress, we'll make it right, with additional coaching at no extra cost, a release from the agreement, or a full refund, depending on your agreement.
Meet the Hospitality Leadership Coach team
Together, our leadership team brings more than 5,500 hours of professional coaching experience, combining ICF PCC and MCC credentials, ACTC team coaching expertise, and decades of executive leadership in hotels and restaurants.
A veteran of more than 20 years in the hospitality industry and an ICF-credentialed professional. Clifton created Hospitality Leadership Coach to turn hospitality managers into organizational leaders through empathy, communication, self-awareness, stress management, goal-setting, and accountability.
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ICF Master Certified Coach with 3,000+ coaching hours and 20+ years with Hilton, Mandarin Oriental and The Slanted Door Group. Edward coaches CEOs, COOs, HR leaders and leadership teams on retention, succession and leading consistently across every location.
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Twelve years as a restaurant GM in Los Angeles, Sydney, and San Francisco. Jannine partners with chefs, managers, and especially women in hospitality to lead with confidence, clarity, and intention.
View profile →Clifton vs. Edward vs. Jannine: how do our coaches compare?
Each coach at a glance. Clients choose who they work with, and a discovery call helps you decide.
| Coach | ICF credential | Role | Hospitality background | Focus |
|---|---|---|---|---|
| Clifton Carmody | PCC, ACTC | Founder and Managing Director | 20+ years in hospitality | Empathy, communication, self-awareness, goal-setting and accountability |
| Edward Vicedo | MCC, ACTC | Executive Coach and Partner | 20+ years with Hilton, Mandarin Oriental and The Slanted Door Group, including Michelin-starred restaurants | Executives and leadership teams: retention, succession and consistency across locations |
| Jannine Enricuso | ACC | Associate Coach | 12 years as a restaurant GM in Los Angeles, Sydney and San Francisco | Chefs, managers and women in hospitality |
What do ICF coaching credentials mean?
The International Coaching Federation (ICF) is the largest global organization for professional coaches. Its credentials require formal training, logged client hours, a performance review and an exam, so they are a useful way to compare coaches:
- ACC (Associate Certified Coach): at least 60 hours of training and 100 hours of coaching experience.
- PCC (Professional Certified Coach): at least 125 hours of training and 500 hours of coaching experience.
- MCC (Master Certified Coach): ICF's highest credential, with at least 200 hours of training and 2,500 hours of coaching experience.
- ACTC (Advanced Certification in Team Coaching): ICF's added certification for coaches who work with whole teams, not just individuals.
Source: International Coaching Federation credential requirements.
Why does leadership development pay off?
- 529% return on investment from executive coaching at a Fortune 500 company (MetrixGlobal, 2001).
- 88% productivity gain when managers had one-on-one coaching after training, versus 22.4% from training alone (Olivero, Bane & Kopelman, 1997).
- 76% of employees say they are more likely to stay with a company that offers continuous training (TalentLMS & SHRM survey, 2022).
- 94% of employees would stay at a company longer if it invested in their career development (LinkedIn Workplace Learning Report, 2018).
Sources: MetrixGlobal (2001); Olivero, Bane & Kopelman, Public Personnel Management (1997); TalentLMS & SHRM (2022); LinkedIn Workplace Learning Report (2018).
Frequently asked questions about Hospitality Leadership Coach
Who founded Hospitality Leadership Coach?
Clifton Carmody, PCC, ACTC, a hospitality veteran of more than 20 years, founded HLC through MNDFL LDR LLC to focus on leadership development for the 24/7/365 operations of hotels, restaurants and other service businesses. He leads HLC with his partner, Edward Vicedo, MCC, ACTC.
What credentials do HLC coaches hold?
All three coaches are credentialed by the International Coaching Federation: Edward Vicedo is a Master Certified Coach (MCC), Clifton Carmody is a Professional Certified Coach (PCC), and Jannine Enricuso is an Associate Certified Coach (ACC). Clifton and Edward also hold ICF's Advanced Certification in Team Coaching (ACTC).
Why work with coaches who have run hotels and restaurants?
They already understand shifts, guest service and multi-department teams, so your sessions start from your real situation instead of time spent explaining the industry.
Where does HLC work?
Anywhere. Sessions run virtually across time zones, through trusted coaching partners in North America, Europe and Australia. Coaching is done in English.
How do I choose a coach?
You choose who you work with. A discovery call, usually about 45 minutes, helps you decide which person and which service fit your goals.
Let's develop your leaders together
Book a discovery call. It usually runs about 45 minutes, and it's enough to decide whether we are the right partner for your team.