Contact Hospitality Leadership Coach
Tell us about your team and your goals in the form below. We'll reply to set up a discovery call.
We look forward to hearing from you!
On this page: Summary · How to prepare · Which starting point fits · Who you will work with
How do I book a discovery call with Hospitality Leadership Coach?
A discovery call is the first conversation with Hospitality Leadership Coach (HLC) about your leaders and your goals. Send the form on this page and we reply to set up the call. It usually runs about 45 minutes, by video or phone, with no fixed time limit.
We talk through your team, what is getting in the way, and which starting point fits among our seven solutions, or an Enterprise Partnership that combines them: Executive Coaching, Senior Leader & High-Potential Coaching, Assessments & 360 Feedback, Team Coaching, Executive Team Facilitation, Leadership Development or Hospitality Training. If another partner would serve you better, we will say so.
Every HLC coach is credentialed by the International Coaching Federation (ICF), and every engagement follows the five-stage D²E³ method, a structured form of executive coaching built for hotels, restaurants and other service businesses.
What happens next?
- Send the form with a few lines about your team and goals.
- We reply to set up a time that suits you.
- We talk for about 45 minutes by video or phone.
- You get a recommendation: a starting point and an honest view of whether Hospitality Leadership Coach is the right fit.
- Backed by our guarantee: if you're not satisfied with progress, we'll make it right, with additional coaching at no extra cost, a release from the agreement, or a full refund, depending on your agreement.
Do I need to know which service I want?
No. Tell us about your team and your goals. On the call we recommend a starting point, whether coaching, training or assessments.
Can we work with HLC from outside the United States?
Yes. Sessions run virtually across time zones, through trusted coaching partners in North America, Europe and Australia. Coaching is done in English.
What does it cost to start?
Senior Leader & High-Potential Coaching is $15,000 and Executive Coaching starts at $20,000, each for six months. Team coaching starts at $5,500, assessments are $600 each, and Enterprise Partnerships are quoted to scope. The discovery call helps you choose before you commit.
How to prepare for your discovery call
You don't need a polished brief. A few notes help you get the most from the 45 minutes. Here is what we suggest you do before we talk:
- Name the leaders involved: who they are, their roles and how long they have been in them.
- Pick one or two goals: for example, smoother handovers between shifts, a general manager ready for a bigger property, or a leadership team that disagrees well.
- Note what is in the way: turnover, a recent opening, new ownership, or friction between departments.
- Think about timing and budget: it's fine to say you are still exploring, but you should have a rough range in mind.
- Try to bring the decision-maker, or tell us who else needs to agree.
Why we start with your managers
Managers shape what work feels like for their teams. According to Gallup research, managers account for at least 70% of the variance in employee engagement scores across business units. In a hotel or restaurant, where one shift lead sets the tone for a whole service, that is usually the best place to begin.
Coaching also helps training stick, and the return can be large:
- 22.4% vs. 88%: in a public-sector study, a management training program alone raised productivity by 22.4%; adding eight weeks of one-to-one coaching raised it to 88%, according to Olivero, Bane and Kopelman (1997).
- 529%: a study of 43 leaders at a Fortune 500 company estimated a 529% return on executive coaching, according to MetrixGlobal, via the ICF Research Portal.
One-on-one coaching vs. team coaching vs. assessments: which fits?
| Starting point | Best when | Investment |
|---|---|---|
| One-on-one coaching | One leader is stepping up, stuck, or getting ready for a bigger role | $15,000 (Senior Leader) or from $20,000 (Executive) for six months |
| Enterprise Partnership | Many leaders and teams across one company | Custom quote |
| Team coaching | The challenge sits between people: handoffs, trust, decisions | From $5,500 |
| Assessments | You want a clear read on strengths and gaps before you decide | $600 each |
Who you will work with
Hospitality Leadership Coach is led by its founder, Clifton Carmody, and his partner, Edward Vicedo:
Founder of Hospitality Leadership Coach. More than 20 years in hotels and restaurants.
Executive Coach and Partner. ICF Master Certified Coach with 3,000+ coaching hours and 20+ years with Hilton, Mandarin Oriental and The Slanted Door Group.
Every member of the team holds a credential from the International Coaching Federation (ICF). Meet the team.