Leadership Development for Hospitality & Service Teams
HLC builds leadership development programs for managers who were promoted for running the operation and now need to lead people.
What is HLC's leadership development program?
Hospitality Leadership Coach (HLC) builds leadership development programs for managers who were promoted for running the operation and now need to lead people. The core program, Transformative Leadership Essentials, runs six months and combines one-on-one and group coaching for early and mid-level leaders, so new skills get practiced on the job instead of forgotten after a workshop. Leaders work on moving from doing to leading, hard conversations, delegation and accountability, self-awareness and stress management, and creating guest and client experiences people come back for. Programs start at $1,200 a month and are designed around each team, delivered on site or virtually. They are led by coaches credentialed by the International Coaching Federation (ICF) and follow HLC's D²E³ method.
Training that gets practiced, not forgotten
We work with hotels, restaurants, healthcare, senior living and other service organizations.
Our programs combine coaching and training, so new skills get practiced on the job, not forgotten after a workshop. Every program is built around your team's real challenges, delivered virtually or on site.
How is leadership development different from leadership coaching? Leadership development is set by the organization for a group of newer and mid-level leaders, and it is closer to training: shared skills taught to the group, then practiced with coaching follow-up. Leadership coaching is one-on-one and works on one leader's own goals. See Senior Leader coaching and Executive Coaching.
What leaders work on
From doing to leading
Moving from doing the work to leading the people who do it.
Hard conversations
Communication, feedback, and hard conversations.
Delegation and accountability
Delegation and accountability without damaging the culture.
Self-awareness
Self-awareness, stress management, and goal setting.
Experiences people return for
Creating guest and client experiences people come back for.
Built around your team
Every program is designed around your team's real challenges, not a generic curriculum.
Program options
Transformative Leadership Essentials
A six-month program that combines 1:1 and group coaching for early and mid-level leaders. Organizations use it to build their leadership pipeline.
Customized training and coaching packages
Workshops, seminars, and coaching designed for your organization, virtual or on site.
Hospitality training for other industries
The service principles hotels and restaurants live by, adapted for clinics, retail, professional services, and customer support teams. Learn more.
Behavioral assessments and 360 feedback
DiSC, Workplace Big Five, and 360 reviews that show each leader where to focus. Learn more.
Discover
We start with assessments and conversations.
Design
We design the program with you.
Execute
We deliver it.
Evaluate
We measure progress midway.
Evolve
We plan the next stage.
Led by HLC's coaches
Programs are led by Clifton Carmody, PCC, ACTC, Edward Vicedo, MCC, ACTC, Jannine Enricuso, ACC, and HLC's associate coaches.
Clifton Carmody
Edward Vicedo
Jannine EnricusoInvestment
Transformative Leadership Essentials starts at $1,200 a month with a six-month commitment and includes 1:1 and group sessions. Every program is a unique conversation: we shape the content, group size and schedule around your team, so the final scope and investment are agreed with you each time.
Every engagement carries our service guarantee: if you're not satisfied with progress, we'll make it right, with additional coaching at no extra cost, a release from the agreement, or a full refund, depending on your agreement.
- Every program is unique: designed and quoted in a conversation with you
- Assessments: see leadership assessments
The program at a glance
| Topic | Details |
|---|---|
| Program | Transformative Leadership Essentials |
| Length | Six months |
| Format | One-on-one plus group coaching |
| Investment | From $1,200 a month |
| Delivery | On site or virtual |
| Best for | Early and mid-level leaders, building a leadership pipeline |
Frequently asked questions
Who is leadership development for?
Managers who were promoted for running the operation and now need to lead people, usually early and mid-level leaders.
How is it different from a workshop?
It combines training with one-on-one and group coaching over six months, so new skills get practiced on the job instead of forgotten.
How much does it cost?
Transformative Leadership Essentials starts at $1,200 a month with a six-month commitment. Every program is shaped around your team, so the final scope and investment are agreed with you.
Can it be delivered on site?
Yes. Programs run on site, virtually or both.
Build your leadership pipeline
Tell us about your managers and what they need to lead well. A discovery call is enough to shape the right program.