Leadership Development for Hospitality & Service Teams
HLC builds leadership development programs for managers who were promoted for running the operation and now need to lead people. We work with hotels, restaurants, senior care, healthcare, and other service organizations.
Our programs combine coaching and training, so new skills get practiced on the job, not forgotten after a workshop. Every program is built around your team's real challenges, delivered virtually or on site.
What leaders work on
- Moving from doing the work to leading the people who do it
- Communication, feedback, and hard conversations
- Delegation and accountability without damaging the culture
- Self-awareness, stress management, and goal setting
- Creating guest and client experiences people come back for
Program options
- Transformative Leadership Essentials: a six-month program that combines 1:1 and group coaching for early and mid-level leaders. Organizations use it to build their leadership pipeline.
- Customized training and coaching packages: workshops, seminars, and coaching designed for your organization, virtual or on site.
- Hospitality training for other industries: the service principles hotels and restaurants live by, adapted for clinics, retail, professional services, and customer support teams.
- Behavioral assessments and 360 feedback: DiSC, Workplace Big Five, and 360 reviews that show each leader where to focus.
How it works
Every program follows our D²E³ method: Discover, Design, Execute, Evaluate, Evolve. We start with assessments and conversations, design the program with you, deliver it, measure progress midway, and plan the next stage.
Who leads it
Programs are led by Clifton Carmody, PCC, ACTC, Edward Vicedo, MCC, ACTC, Jannine Enrusco, ACC, and HLC's associate coaches.
Investment
Transformative Leadership Essentials starts at $1,200 a month with a six-month commitment and includes 1:1 and group sessions.